Launching today: Video mortgage appointments

We are pleased to announce that from today, 10th August, our mortgage advisors can conduct video mortgage appointments with customers.

Covid-19 guidance and social distancing procedures mean we cannot currently invite customers to have appointments in branch.  Whilst our mortgage advisors are successfully conducting appointments by phone, the introduction of video appointments provides our customers with a choice in how they deal with us, and it will enable our mortgage advisors to maintain the personal, face-to-face approach that we are known and valued for.

Video appointments will follow the same approach as face-to-face or telephone mortgage appointments, with customers then given the option to receive their follow-up mortgage documentation via post or secure email.

If you are looking for a mortgage and would like to make an appointment, please get in touch with us via the contact us form, or visit our branch finder page, where you will be able to access contact details for your nearest branch.