Consumer Duty
The Financial Conduct Authority (FCA) has put in place a new Consumer Duty Principle requiring firms to "deliver good outcomes" for our customers. To find out more, click the button below.
Consumer Duty
Cost of Living Support
We are all feeling the effects of the cost of living crisis. At Progressive, supporting our Members is central to everything we do. With this in mind, we have created a cost of living hub to offer help & support when finances are being stretched.
Cost of Living Support- Consumer Duty
- Cost of Living Support
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Your Society
First and foremost, Progressive is a local organisation for local people. Founded in 1914, we put you at the heart of everything we do. We’re a building society rather than a bank, so you can count on us to always put our customers’ needs first.
As a mutual Society we are owned by our customers, known as Members, so our savers' investments are used to fund the mortgages of other Members.
You can trust us, because we’re “Your” Society.
Your Society
