Financial Difficulties

Mortgage support team - 02890 160949 (Lines open Monday – Friday, 9am – 5pm) or email us at mortgagesupport@theprogressive.com.

Alternatively you can contact your local branch.

Losing someone close to you can be devastating. We understand that you’ll be grieving and sorting out financial matters will be the last thing you’ll want to think about at such a difficult time.

Visit our Bereavement Support section for support.

Household finances can be a struggle, as the cost of living continues to rise, impacting all of us.  If you’re worried about your budget, use the MoneyHelper budget tool to help you take more control of your money.  

Budget Planner | Free online budget planning tool | MoneyHelper

If you’ve had a change in circumstances which has impacted your finances or debt position, please contact us and we’ll help to find a solution that works for you.

• Discuss the problem with you
• Help you find a solution that works for you, based on your individual circumstances and financial situation and which is sustainable. This could mean arranging a new repayment plan with you, changing the way you make your payments or the date you make them, or allowing you to repay your mortgage over a longer period of time
• Tell you what you need to know, so you can make an informed decision on how to proceed
• Point you in the direction of other agencies who can help you during this time, such as Citizens Advice or free debt advice services

What we offer you, will depend on your personal, individual circumstances.  We encourage you to engage with us as soon as possible and tell us about your financial circumstances to help us provide an individual, tailored and sustainable payment plan.  Our team will discuss the options available to you and if we can’t help, we’ll tell you why and we’ll recommend trusted organisations who may be able to do so.

• Contact us as soon as you’re having problems repaying your mortgage or if you think that you might experience problems in the near future. The sooner you get in touch, the sooner we can agree a solution for you
• If you’ve someone acting a guarantor on your mortgage, tell them about your circumstances
• Seek free, independent and confidential debt advice for help with managing your finances (see the section below on ‘Other sources of help’)
• Check whether you can get any state benefits, which could help to increase your income
• If you have insurance policies, such as income protection, check whether they would help with your payments
• Keep to the payment plan we agree with you or tell us if there is a change in your circumstances that may affect the payment arrangement
• Tell us if you change address or there is a change to your circumstances.

Debt advisers are organisations who can offer independent, confidential and free debt advice. 

They can help you work out your income and expenditure and complete your household budget.  They can help you find out if you’re entitled to extra income such as benefits and help to make sure the most important debts are paid first.

Below you will find some useful links.

• Christians Against Poverty 
• Advice NI 
• Citizens Advice 
• MoneyHelper
• The Money Advice Service 
• Macmillan Cancer Support
• Marie Curie
• Alzheimer’s Society
• Action Mental Health
• Cause Carers

Companies may contact you offering payday loans and similar products that may offer a short-term solution to debt concerns. These may not be the best long-term option, however, so please contact a debt advice service before taking out any additional loans.