STOP! THINK FRAUD. Criminals are targeting customers with phone scams, claiming to be from trusted organisations and asking for security information or money transfers.

Remember: We will NEVER ask for your password, PIN or security codes. We will NEVER ask you to move your money to a "safe account".

Your mortgage appointment

During your appointment, we’ll check any existing loans and outgoings, conduct an affordability assessment, and complete your application.

Things you’ll need to provide at your mortgage appointment:

  • Proof of identity; a current passport or driving licence 

  • Proof of address; a utility bill or bank statement date within the last 3 months 

  • Proof of income; if employed, last 3 months’ payslips, if self-employed, last 3 years’ business accounts (most recent accounts must not be older than 18 months) or last 3 years SA302s and corresponding tax year overviews 

  • Bank details; last 3 months’ bank statements showing income and spending 

  • Details of any existing financial commitments; up to date balance of credit or store cards, personal loans and hire purchase

Same day and weekend appointments are available. You can also visit us in branch!

 

Book a mortgage appointment

A mortgage appointment is your chance to explore options and ask questions about the home-buying process. With the right preparation, you’ll be ready to make informed decisions.