Get in touch
Contact us and/or Upload a document
If you wish to contact us, please use the form below, by providing your name, email address and contact number. If you have an account number, please also provide this.
So that we can deal with your query promptly, please choose your local or usual branch.
If you’ve been asked to upload a bank statement for your nominated bank account, please use the Head Office option when asked to confirm your nearest branch. If you’re a solicitor uploading a Certificate of Title or related documents, please choose the Head Office option.
Our document upload facility allows documents to be sent quickly and securely using your computer, tablet or mobile phone. Examples of documents which can be uploaded are forms we’ve requested from you, photo ID, bank statements, Certificates of Title and related documents.
Before beginning the upload process, please save your documents to your device and upload your document(s) using ‘Choose Files’. We can accept the following formats: JPG, JPEG, PNG, DOCX or PDF (max size 20mb).
On receipt of your email, we aim to respond to you within 5 business days.
Email us
Call us
Savings Helpline
Phone 02890 160950 *
Mon-Fri: 9am-5pm
Mortgage Helpline
Phone 02890 160949 *
Mon-Fri: 9am-5pm
Switchboard
Phone 02890 244926*
Mon-Fri: 9am-5pm
*Calls to these numbers are charged at a local rate but calling from a mobile may cost more.
Call a Branch
Branch Finder
Write to us
If you have a query, please write to our head office address
33-37 Wellington Place
Belfast
BT1 6HH
Alternatively, if you wish to speak to someone in a specific branch, you can find a list of all our branch addresses here.
Make a complaint
You can submit a complaint in writing, by telephone or directly with a member of staff in any of our branches or agencies.
Complaints