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Keeping your account safe online

We take the online security of our Members very seriously. This section explains how we protect you and your money online. It’s also important that you protect yourself whilst online and to help you do so we’ve provided some useful tips.

Ways we protect you

Our systems

Our systems are regularly tested by security experts on multiple levels.  The padlock icon next to our website name means the site is secured with a digital certificate, so you can be sure that information you enter or view on the site is secure and no one else can access your information.

Note: The padlock may be displayed differently against different browsers

Online registration

We send your registration letter with your registration code to your home address, there is no other way to get your unique code. This letter will detail how to register to use Progressive Online.

Two-factor authentication

When logging in you will be prompted to choose a second way by which we can ask you to authenticate yourself. This means we know it’s definitely you accessing your account. This is known as two factor authentication.  You can either choose to use an authenticator app or to receive a numeric code by SMS text message which you then enter as an extra security step 

Communicating with you

We’ll send all important messages about your account through Progressive Online.  If you receive an email or SMS text message it will direct you to login to Progressive Online to read the message.

Where we are concerned about a payment being made on your account, we may contact you either by text message or phone to alert you to any suspicions we have.  If we do contact you and you want to check it is genuine, you can always hang up and call us back on the Online Savings Support number

We will NEVER send you an email or SMS text message requesting personal details, security codes, passwords, requesting that you make changes to your online account or that you transfer money for security purposes.

Never transfer money from your account, either online or in branch, after being instructed to do so, even if that person claims to work for Progressive or the police.  If you have suspicions always contact us and we will confirm if it’s genuine.

 

LEARN MORE ABOUT COMMON SCAMS

 

Ways you can protect yourself

Install updates

It’s important that you promptly install any updates when asked to do so by your computer, tablet or phone.

Antivirus

Ensure your antivirus is working, its subscription is current and that it is kept up to date. The Windows Security app will tell you if you antivirus is working correctly.

Use a supported Version of Windows

Windows 7 was discontinued in January 2020, and therefore it is no longer safe to use online. If you have a genuine license and suitable hardware you can still upgrade to Windows 10 for free.

Web Browsers

Internet explorer will be retired in June this year. To access our services please use a modern, alternative web browser such as Edge, Chrome or Firefox. If you choose Chrome or Firefox, ensure you install updates when prompted

Securing your mobile devices

It’s important that you install latest system software for your mobile device and ensure that all apps are kept up to date. Google Chrome and Apple Safari are updated regularly to fix security holes so it's important to apply these updates when they become available.

If you use an Android device, please consider using antivirus software and apps should only be installed using the Google Play store.

Password Security

Never reuse the same password between services and choose a strong password that will not be easily guessed.

The latest password advice from the experts is that longer is better. The best passwords are phrases made from three or more unrelated words joined together, each word starting with a capital letter and with a number and symbol on the end.

There are some very good password managers available and allowing your web browser to save passwords will allow you to use long unique passwords for every service or web site you use.

Accessing your account

When logged into your account, if stepping away from your computer, it’s good practice to get into the habit of logging out straight away.

You shouldn’t use a public computer to access your accounts online as it may not have antivirus software installed.

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We have 11 branches across Northern Ireland.

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