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Coronavirus - we're here to help

Coronavirus - we're here to help

We recognise this is a challenging time for everyone and we want to reassure you that we’re doing everything we can to maintain service and to support you, our Members, through this very difficult time.

We will keep this webpage updated if things change, please check back for further information.

Our branches

Following government advice, we will be operating reduced opening hours in our branches.

Current opening hours:

Monday - Friday: 9am - 12pm

Saturday: Closed

To keep our staff and Members safe, we have taken further precautionary measures in our branches, including the introduction of social distancing and more frequent and enhanced cleaning. The introduction of social distancing may mean that you encounter a longer wait-time when entering the branch. We thank you for your cooperation during this time.

Some of our agents’ offices are closed temporarily. We recommend that you contact your agent before travelling. Contact details for our agents can be found here.

We continue to keep the situation under review and will regularly update this webpage with any changes.

How to contact us

The coronavirus situation is constantly changing and evolving. We are continuing to introduce necessary measures to protect our Members and staff. Unfortunately, this could result in a delay in us responding to your queries.

If you have a query about your mortgage or savings account, the best way to contact us is to use our Contact Us Form or Request A Callback. Please provide your name and contact details and we will get back to you within 5 working days of receipt of your email.

To ensure that your query is dealt with promptly, please make sure you select the branch you arranged your mortgage with, or the branch you manage your savings account with.

Staying safe from coronavirus fraud

We urge you to be aware of suspicious phone calls, texts, or emails from anyone claiming to be from Progressive Building Society with a message about coronavirus. We may ask some specific security questions to help us confirm your identity.


What fraud tactics to look out for:

  • Fraud around short-term financial concerns - Scammers may ask you to hand over an upfront fee, usually between £25 and £450, when applying for a loan or credit that you never get. This is known as loan fee fraud or advance fee fraud.
  • ‘Good cause’ scams -  Be wary of scammers who may try to get you to hand over money for services such as the production of sanitiser, manufacture of personal protection equipment (PPE) or new drugs to treat coronavirus – with the promise of high returns to entice consumers. Reputable companies would not behave in this way.
  • Using the uncertainty around stock markets - Scammers may advise you to invest or transfer existing investments into non-standard investments.
  • Clone firms - Firms must be authorised by the Financial Conduct Authority to sell, promote, or advise on the sale of insurance products. Some scammers will claim to represent authorised firms to appear genuine. In particular, be aware of life insurance firms that may be cloned.
  • Scammers contacting you claiming to be from a different company - Be mindful of anyone who contacts you claiming to be from a Claims Management Company (CMC), insurance company or your credit card provider. They may say they can help you recover losses by submitting a claim, for the cost of a holiday or event such as a wedding cancelled due to coronavirus. They will ask you to send them some money or your bank details. Never follow instructions if you are unsure.
  • Contact from your Bank or Building Society - Cold calls, emails, texts or WhatsApp messages stating that your bank is in trouble due to the coronavirus crisis, and pushing you to transfer your money to a new bank with alternative banking details.

How to protect yourself

  • Use the Financial Services Register and Warning List to check who you are dealing with
  • Reject offers that come out of the blue, or that seem to good to be true
  • Beware of adverts on social media channels and paid for/sponsored adverts online
  • Do not click suspicious links or open emails from senders you don't know
  • Don’t let yourself be rushed or pressured into making a decision
  • If a firm calls you unexpectedly, use the contact details on the Register to check that you’re dealing with the genuine firm.

Speak to our team today

We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 11 branches. We look forward to hearing from you.

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We have 11 branches across Northern Ireland.

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