We have 11 branches across Northern Ireland.Branch Finder
We recognise this is a challenging time for everyone and we want to reassure you that we’re doing everything we can to maintain service and to support you, our Members, through this difficult time.
If you have been financially impacted by coronavirus and are worried about your mortgage repayments, please contact your local branch and we will do what we can to help you. Find the contact details for your local branch here.
For further information on how we can support you, visit our Financial Difficulties page which outlines the options available to you.
If you have already taken a temporary arrangement due to coronavirus and have had this extended for a second period and you are coming to the end of your extended period, you will receive a letter from us advising you of what will happen next.
If you think you will continue to experience payment difficulties, please contact our mortgage support team via email (email@example.com) where we will do what we can to help.
In your email, please include:
Please do not include any other personal details in the email.
As an essential service, we have put measures in place so that our branches can safely remain open for people who need to come in and see us.
We are currently operating reduced opening hours in our branches. Current Opening hours:
We also ask that you do not visit our branches if you or someone you live is showing symptoms of Covid-19 (coronavirus).
To keep our staff and Members safe, we have taken further precautionary measures in branches, including social distancing (staying 2 metres away from other people) and more frequent and enhanced cleaning. If you do need to visit our branch, please be aware that social distancing means you may encounter a longer wait-time when entering the branch. We thank you for your cooperation during this time.
Some of our agents’ offices are closed temporarily. We recommend that you contact your agent before travelling. Contact details for our agents can be found here.
We continue to keep the situation under review and will regularly update this webpage with any changes.
Below are details on how you can more easily manage your accounts during this time.
To provide you with additional flexibility at this difficult time, we have put temporary measures in place surrounding management of Savings Bonds accounts.Managing your Bond account
We have introduced necessary measures to protect our Members and staff. Unfortunately, this could result in a delay in us responding to your queries.
If you have a query about your mortgage or savings account, the best way to contact us is to use our Contact Us Form or Request a Callback Form. Please provide your name and contact details and we will get back to you within 5 working days of receipt of your email.
To ensure that your query is dealt with promptly, please make sure you select the branch you arranged your mortgage with, or the branch you manage your savings account with.
We continue to receive high call volumes during this difficult time, so we ask that you only call us if your matter is urgent.
We urge you to be aware of suspicious phone calls, texts, or emails from anyone claiming to be from Progressive Building Society with a message about coronavirus. We may ask some specific security questions to help us confirm your identity.
We want to support you as much as we can. Below we have provided some websites that may be helpful.
Guidance from the Building Societies Association on what to do if you can't pay your mortgage.Guidance from the Building Societies Association
We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 11 branches. We look forward to hearing from you.