The Society is committed to having clear and easy to understand financial products.
We understand there are times when our Members or their carers need further assistance to help them operate their account with the Society.
We encourage our Members and carers to disclose any information that will allow us to deal with them in a better way. We take time to listen and we look at each situation on an individual basis.
Please contact us if you feel you need further assistance to help you understand our products and services better, if you have any difficulties in communicating with the Society or if you are concerned about a family member who may need additional support.
Our local branch managers and staff are here to help you and we encourage you to visit or telephone your local branch if you require assistance.