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Customer Loyalty and Experience Survey


Friday, September 28th, 2018

The Society has commissioned Grant Thornton to ask for Member feedback on their experience with us.

Grant Thornton will email the survey to a selection of our Members. If you receive the email we would appreciate you taking the time to complete the survey.

You will not be asked for any personal or account details as part of this survey and it should only take five minutes to complete.

This survey is independent research and will help us improve the service we provide to you. The details of your individual responses will not be shared with the Society.

Thank you for your time and feedback.

Grant Thornton

This independent research is run and managed on behalf of Grant Thornton UK LLP, Company No. OC307742 Registered Office: Grant Thornton House, Melton Street, Euston Square, London, NW1 2EP, by InsightNow Ltd, 31 – 35 Kirby Street, London, EC1N8TE, United Kingdom. – Registered in England No. 5866496. InsightNow Ltd is an independent research agency governed by the Market Research Society’s code of conduct. The information gathered will be used for market research purposes only and your responses will not be disclosed to third parties.


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