Agents - Survey 2016-17


Name and Location of your agency




Please answer the questions below by circling the appropriate number as follows:

1 = Don’t know

2 = Strongly disagree

3 = Disagree

4 = Agree

5 = Strongly agree


The Progressive image at Agency


The staff present a professional image

12345


The office is clean and well maintained

12345

Customer Service


I am greeted with a warm welcome

12345


My business is dealt with in a professional manner

12345


Agency staff demonstrate a good knowledge of Progressive accounts

12345


I am thanked for my business

12345

Customer Service


The telephone is answered promptly

12345


My calls are dealt with in a professional and friendly manner

12345

Accuracy and timeliness


My transactions are processed without error or delay

12345

Products and services


I am satisfied that the rate of interest I receive is competitive

12345


I am satisfied with the range of Progressive products available

12345

Products and services


I am satisfied that Progressive treats it’s Members fairly

12345

Recommendation


I would recommend Progressive to my friends and family

12345

General Comments

If there are any general comments that you would like to make concerning the Society please write these below:


Please complete your details below if you wish to be included in a draw for a £100 M&S giftcard.

Name

Address

Daytime Telephone Number


Thank you for taking the time to respond to this questionnaire.