Agents - Survey 2016-17


Name and Location of your agency

Please answer the questions below by circling the appropriate number as follows:

1 = Don’t know

2 = Strongly disagree

3 = Disagree

4 = Agree

5 = Strongly agree


The Progressive image at Agency

The staff present a professional image

12345

The office is clean and well maintained

12345


Customer Service

I am greeted with a warm welcome

12345

My business is dealt with in a professional manner

12345

Agency staff demonstrate a good knowledge of Progressive accounts

12345

I am thanked for my business

12345


Customer Service

The telephone is answered promptly

12345

My calls are dealt with in a professional and friendly manner

12345


Accuracy and timeliness

My transactions are processed without error or delay

12345


Products and services

I am satisfied that the rate of interest I receive is competitive

12345

I am satisfied with the range of Progressive products available

12345

I am satisfied that Progressive treats it’s Members fairly

12345


General Comments

If there are any general comments that you would like to make concerning the Society please write these below:


Please complete your details below if you wish to be included in a draw for a £100 M&S giftcard.

Name

Address

Daytime Telephone Number


Thank you for taking the time to respond to this questionnaire.